Responding to copyright infringement claims

Distribly operates a "Notice and Takedown" procedure, as outlined in the Digital Millennium Copyright Act. This means copyright owners have the right to issue a Takedown notice on content if they think it infringes on rights they own. Whenever this happens, we send you a notification and give you the opportunity to respond. You can also challenge this with a counter-notice if you believe you have the right to sell or display the content.

For information on reporting copyright infringement see the copyright infringement page.

Reporting content

Your first contact with the complainant should be in the form of a Hiccup. They open a Hiccup to discuss the content with you, explaining why they think it infringes on their copyright. Normally, you can come to a resolution together and edit, or deactivate the content, if necessary.

Takedown notice

If we receive a Takedown notice for any content, then we are obliged to deactivate it as soon as we can. If this happens then we send you a notification to let you know and give you the chance to respond.

Counter-notice

If you feel the content has been removed unfairly and you have permission to use the material, then you can submit a counter-notice. When we receive a counter-notice, we inform the complainant that you are challenging their Takedown notice. We are then obliged to reinstate the content within 14 business days if they don't begin legal proceedings.

Counter-notices aren't to be taken lightly, the only option left for the complainant is to take legal action; so you must be certain you possess all the necessary rights to use the content. If you don't have the rights then DON'T submit a counter-notice.

Counter-notice details

If you want to submit a counter-notice, send an email to copyright@distribly.com with the following information:

  • The email address for your Distribly account
  • An email address we can use to contact you
  • Your first and last name
  • Your street address, city, state/province, postal code, and country
  • Your phone number, including country and area code
  • The URL of the disputed content
  • This statement: "I have a good faith belief that the content was removed falsely."
  • This statement: "I consent to the jurisdiction of the Federal District Court for my district, or if I live outside the US, the jurisdiction of the Federal District Court for the district of the claimant, and will accept service of process from the claimant."
  • Provide a brief explanation, for us, of why you are allowed to use the content. We don't forward this to the complainant.
  • A scanned signature, or electronic signature. Typing your first and last names counts as an electronic signature.

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